Information and Advice on Coronavirus/COVID-19

We acknowledge that Coronavirus COVID-19 has caused increased uncertainty. We are giving the issue our fullest attention and the safety of our customers and colleagues is paramount. We are taking several safety measures to ensure a safe and comfortable journey for all. We will do everything we can to assist you with your upcoming travel plans.


Please note, this page is updated on an ongoing basis as and when circumstances change.

How do I change my booking?

The easiest way to make changes to your booking is to visit the Login / Manage Booking section of our website and follow the instructions to amend.

To change by telephone, please contact our Customer Service Centre on +44 (0) 343 208 1800 but please be advised that, due to a higher volume of calls at this time we kindly ask that you don't call unless you have a booking due to depart within the next 72 hours. Thank you for your cooperation at this time.